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FREE SHIPPING on all orders over £25

Shipping & Return Policy

Shipping Cost
Ship your order anywhere in the United Kingdom for a flat rate of £5. For cost to eligible countries outside the United Kingdom, please see the table at the bottom of this page.

Return Policy
Returns are not accepted for items that have been opened. Unopened items may be returned within 14 days of receipt in the form of original payment method, less any shipping & handling costs. Return postage is not provided.

If you would like to return or exchange an unopened item, please click here to download the return form.

Damaged items
In the unfortunate event your item arrives damaged, please send an email to support@profusioncosmetics.co.uk with a photo of the damage and your request for a replacement or refund and we will be happy to open a claim for you. Please note you have 14 days from receipt to request a replacement/refund for damaged items.

Processing Time
Orders typically takes 1-3 business days to process and ship out. Once an order has been processed you will be emailed a shipping confirmation with tracking.

Shipping Transit Time
Please see the table below for cost and shipping time to eligible countries:

COUNTRY SHIPPING COST CUSTOMS CLEARANCE TRANSIT TIME
Austria £15.01 3 days
Belgium £11.88 2 days
Bosnia-Hercegovina £30.02 + £25.00 4-6 days
Bulgaria £30.02 4-7 days
Croatia £21.26 4-6 days
Czech Republic £17.50 3-4 days
Denmark £15.01 3 days
Estonia £21.26 4-5 days
Finland £21.26 4-5 days
France (Incl. Monaco) £11.88 2-3 days
Germany £11.88 2-3 days
Greece £30.02 4-9 days
Hungary £21.26 4-5 days
Iceland £30.02 + £25.00 4-6 days
Ireland, Northern £10.02 2 days
Ireland, Republic of £11.26 2 days
Italy £17.50 3-4 days
Latvia £30.02 4-6 days
Lituania £30.02 4-6 days
Luxemborg £11.88 2 days
Netherlands £11.88 2 days
Norway £30.02 + £25.00 4-6 days
Poland £21.26 4-5 days
Portugal £21.26 4-5 days
Romania £30.02 4-6 days
Serbia £30.02 + £25.00 4-6 days
Slovakia £17.50 4-5 days
Slovenia £21.26 4-5 days
Spain £17.50 3-4 days
Sweden £21.26 4-5 days
Switzerland £15.01 + £25.00 3 days
UK Mainland £5.00 Next Day