Shipping and Return Policy

Shipping Cost
Free Royal Mail 2nd Class UK delivery on orders over £15, orders under £15 will be charged a £2.95 shipping fee, or £3.95 for 2nd Class Signed For.

For cost to eligible countries outside the United Kingdom, please see the table at the bottom of this page.

Processing Time
Order are shipped with Royal Mail and typically take 3-6 working days to process and ship out.

Once an order has been processed you will be emailed a shipping confirmation.

Return Policy
Returns are not accepted for items that have been opened. Unopened items may be returned within 14 days of receipt in the form of original payment method, less any shipping & handling costs. Return postage is not provided.

If you would like to return or exchange an unopened item, please click here to download the return form.

Damaged items
In the unfortunate event your item arrives damaged, please send an email to support@profusioncosmetics.co.uk with a photo of the damage and your request for a replacement or refund and we will be happy to open a claim for you. Please note you have 14 days from receipt to request a replacement/refund for damaged items.

Processing Time
Orders typically takes 3-5 business days to process and ship out. Once an order has been processed you will be emailed a shipping confirmation with tracking.

Shipping Transit Time
Please see the table below for cost and shipping time to eligible countries. Please note if the country you are ordering from requries customs clearance you will be contacted by the relevant authorities and are liable to pay any charges:

COUNTRY SHIPPING COST CUSTOMS CLEARANCE TRANSIT TIME
Austria £13.70 3-4 working days
Belgium £13.70 3-4 working days
Bulgaria £13.70 3-5 working days
The Channel Islands (Jersey, Guernsey) £3.90 3 working days
Croatia £13.70 3-5 working days
Czech Republic £13.70 3-5 working days
Denmark £13.70 3-5 working days
Finland £13.70 3-5 working days
France  £13.70 3-4 working days
Germany £13.70 3-4 working days
Greece £13.70 3-5 working days
Hungary £13.70 3-5 working days
Ireland (Republic) £13.70 3-4 working days
Italy £13.70 3-4 working days
Latvia £13.70 3-5 working days
Netherlands £13.70 3-4 working days
Norway £14.70 3-5 working days
Poland £13.70 3-5 working days
Portugal £13.70 3-5 working days

Romania

£13.70 3-5 working days
Serbia £13.70 3-5 working days
Slovenia £13.70 3-5 working days
Spain £13.70 3-4 working days
Sweden £13.70 3-4 working days
Switzerland £13.70 £16 +  3-4 working days
UK Mainland £3.90 (free for orders above £20) 3 working days